3012 Privacy Policy — User Information Protection
This document explains how the 3012 platform collects, uses, stores and protects the personal information of Malaysian users. Your privacy is our priority.
Last updated: 2026
Information We Collect
When you register and use the 3012 platform, we collect several categories of information to ensure the service runs smoothly and securely. The types of information collected include:
Account & Identity Information
During registration, we require your full name, email address, phone number and date of birth. For identity verification (KYC), a copy of your national ID or passport may be required before your first withdrawal can be processed.
Device and Browser Information
Our platform automatically records technical information such as your IP address, browser type, operating system and screen resolution. This information is used to detect suspicious activity, diagnose technical issues and optimise the user experience across various devices, including Android mobile phones.
Payment & Transaction Information
All transactions on this platform are processed in Malaysian Ringgit (RM). We maintain records of deposit and withdrawal transactions, including the date, amount and payment method used. We do not store credit or debit card details directly — all sensitive payment data is handled by third-party payment processors that comply with industry security standards.
Platform Usage Data
We record activity on the platform, including games played, bets placed, session duration and usage patterns. These records help us detect fraud, meet compliance requirements and improve service quality.
- → Information We Collect
- → Purpose of Data Use
- → Cookies & Tracking
- → Storage & Security
- → Third-Party Sharing
- → User Rights & Contact Us
How We Use Your Information
Information collected by 3012 is used exclusively for legitimate purposes related to the operation of the platform. We do not sell or rent your personal data to any third party for marketing purposes.
Your information is used to:
- Processing registrations and verifying user identity
- Securely processing deposits and withdrawals in MYR
- Detecting and preventing fraud and unauthorised access
- Complying with applicable legal and regulatory requirements
- Providing effective customer support
- Sending important notices about platform or account changes
Cookies and Tracking Technologies
The 3012 platform uses cookies and similar tracking technologies to enhance the user experience and maintain the security of your login session. Cookies are small text files stored on your device when you visit our platform.
We use three main categories of cookies:
- Essential Cookies: Required for core platform operations, including login authentication and session security. These cookies cannot be disabled without affecting platform functionality.
- Performance Cookies: Collecting anonymised information on how users interact with the platform to help us identify technical issues and improve responsiveness.
- Preference Cookies: Saving user preferences such as display language and other settings to streamline future sessions.
You can manage or disable cookies through your browser settings. However, disabling essential cookies may affect your ability to log in or use certain platform features.
You can manage your cookie preferences through the settings of popular browsers:
- Chrome: Settings → Privacy and Security → Cookies
- Firefox: Options → Privacy & Security
- Safari: Preferences → Privacy
- Samsung Internet: Settings → Privacy
Data Storage and Security
3012 takes data security seriously. All personal information and transaction data is stored on servers protected by industry-standard SSL (Secure Socket Layer) encryption. This ensures that any information transmitted between your device and the platform's servers cannot be intercepted by third parties.
User passwords are never stored in plain text — they are processed using a one-way cryptographic hash function that cannot be reversed. This means even we are unable to view your original password.
Internal access to user data is restricted to staff with a legitimate need only, and all access is logged for audit purposes. Data that is no longer required will be deleted or anonymised in accordance with established procedures.
For financial transaction data in Malaysian Ringgit (RM), we comply with the retention standards set out under Malaysian financial regulations and ensure records are kept for the period required by law.
Sharing Information with Third Parties
3012 does not sell, rent or disclose users' personal information to third parties for marketing purposes. However, there are specific situations where information may need to be shared with relevant parties in connection with platform operations:
- Payment Processors: Information required to process deposit and withdrawal transactions is shared with licensed payment processors that comply with industry data security standards.
- Legal Requirements: We may be required to disclose certain information to the authorities if mandated by law, court order or a legitimate official investigation.
- Fraud Prevention: In cases involving suspected fraudulent or financial criminal activity, relevant information may be shared with the appropriate authorities for investigation purposes.
As a 3012 user, you have the following rights regarding your personal data:
- 🔍Right of Access: Request a copy of the personal information we hold about you
- ✏️Right to Rectification: Requesting correction of inaccurate or outdated information
- 🗑️Right to Erasure: Request deletion of data that is no longer required, subject to legal retention obligations
- 📋Right to Restriction: Request restriction of your data processing under certain circumstances
Policy Changes and How to Contact Us
Changes to This Privacy Policy
3012 reserves the right to modify this privacy policy at any time to reflect changes in law, technology or our operational practices. Any significant changes will be announced via a prominent notice on the platform or by email to registered users.
The "Last updated" date at the top of this document will be revised whenever changes are made. Continued use of the platform after changes are published constitutes acceptance of the updated policy. We encourage you to review this page periodically.
Contact Us About Privacy
If you have any questions, concerns or requests regarding your data privacy, please contact the 3012 support team by email at: [email protected]
We aim to respond to all privacy-related enquiries within a reasonable timeframe. For general questions about the platform, you may also refer to the FAQ which provides answers to frequently asked questions.
- Your data is protected by SSL encryption and is never sold to third parties
- Passwords are stored in an irreversible hashed format
- You have the right to access, correct and delete your personal data
- Contact [email protected] for any privacy-related enquiries
Still Have Questions? We're Here to Help
For enquiries about the privacy policy, account management or any other aspect of the 3012 platform, contact us or check our comprehensive FAQ section.